What is your returns policy? 

If your items are faulty upon delivery we will refund or exchange items within 14 days of receipt. We are not liable for damages or breakages after your items have been received in good working order.

Personalised Items are none refundable. 

What is your turnaround time?

We endeavour to get all orders with you as soon as possible. However, as most items are made to order please allow a 21 day turnaround for any orders placed. Some items, such as, embroidered items may require longer than 21 working days. Where this is the case, it will be details in the description of such items.

In particularly busy times, such as any holiday seasons, our turnaround time may be slightly longer, but if so we will keep you informed. 

Delivery

We offer 1st and 2nd class postage through Royal Mail. Click and collect is available for those in the Warrington area that would rather collect in person. 

We will always obtain proof of postage. If you would like to upgrade postage to recorded or signed for please contact us. International postage is also available on request. 

Safety 

As all products are handmade please do not leave babies or small children alone with any of our items or packaging. 

Sizing 

All sizing is as accurate as described, please allow for slight differences due to all items being made by hand.